There were all these little charges of $1.99 charged to customers over the years because of data exchanges initiated by software built into their phones, or because of charges for inadvertently going online on the phones. Customers had been complaining about this and reported Verizon doing nothing. Verizon had claimed it wasn’t a serious problem. Now they’ll be crediting customer accounts and cutting checks to former customers.
Big credit for bringing this story in goes to David Pogue of the NYT, starting with a blog post he put up almost a year ago.
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