Support the fact-based journalism you rely on with a donation to Marketplace today. Give Now!

Texas homeowners startled by “hijacked” thermostats

Scott Tong Jun 23, 2021
Heard on:
HTML EMBED:
COPY
Customers who found their homes warmer than they'd programmed had actually consented to these changes, which were made by an energy-management firm called EnergyHub. George Frey/Getty Images

Texas homeowners startled by “hijacked” thermostats

Scott Tong Jun 23, 2021
Heard on:
Customers who found their homes warmer than they'd programmed had actually consented to these changes, which were made by an energy-management firm called EnergyHub. George Frey/Getty Images
HTML EMBED:
COPY

We’re having a heat wave, at least in the western U.S.

Last week in the Texas heat, many homeowners found their thermostats hijacked — or so it seemed. And their homes were warmer than they’d programmed. 

But customers had actually consented to these changes, which were made by an energy-management firm called EnergyHub.

Buried in the fine print of many Texas energy contracts are the words “you agree to allow EnergyHub and your thermostat provider to remotely access your thermostat.”

The idea is, when it’s superhot, energy companies need to take pressure off the grid. So they sign people up in advance to allow that, said energy consultant Molly Podolefsky of Guidehouse.

“The utilities have a lot of leeway to incentivize customers. I’ve seen everything from sweepstakes to bill reductions to straight up sending checks to customers,” she said.

Last week, many hot homeowners were angry. Podolefsky suggested it was a “mismatch in understanding.”

Consultant Pace Goodman at Illume Advising said the concept of individuals sacrificing for the greater grid … is tough to explain.

“It’s something we talk a lot about, and we do a lot of research with focus groups. It’s hard to communicate.”

Thing is, these smart-thermostat remote-access programs exist around the country. So, read your contract.

There’s a lot happening in the world.  Through it all, Marketplace is here for you. 

You rely on Marketplace to break down the world’s events and tell you how it affects you in a fact-based, approachable way. We rely on your financial support to keep making that possible. 

Your donation today powers the independent journalism that you rely on. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you.