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From This Collection

Why is automated phone help so bad?

Aug 8, 2016
In the latest installment of I've Always Wondered, we explain why you need to repeatedly enter your account number, or date of birth, and then repeat it to human operator.
We've all been there. 
Shaun Heasley/Getty Images

How do authors make money from library books?

Jul 25, 2016
Most of them aren't donations. Think of them as prepaid.
Stanford University's library.
Justin Sullivan/Getty Images

Ever wonder how coupons work?

Mar 28, 2016
2.4 billion paper coupons were redeemed last year alone.
jridgewayphotography/Flickr

Whiskeys have to age for years, so how do distilleries make money?

Mar 7, 2016
Distillers have to find another way to make money while whiskey ages.
Barrels of whiskey aging at the Kings County distillery.  Colin Spoelman, Kings County’s master distiller says when it comes to aging whiskey, a barrel can be like a tea bas. “The first time you use it, you get a lot of spice, a lot of infusion, flavor.”
Valery Rizzo/Kings County Distillery

How do wineries set the price for a bottle of wine?

Feb 22, 2016
It depends on the winery. But for the big players, much of the cost is marketing.
Ever wonder what goes into pricing wine?
Ken Hawkins/Flickr

The underground story of what happens to wastewater

Feb 1, 2016
Conserving water in drought areas actually makes treating wastewater more difficult.
 A wastewater treatment plant is inundated by the Yazoo River floodwaters near Yazoo City, Mississippi.
Mario Tama/Getty Images
Illustration by Danielle Chiriguayo/Marketplace and Photo Courtesy of National Museum of American History

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What's up with how airlines board planes?

Dec 23, 2015
Back to front, windows-to-aisles — random boarding may be more efficient.

Who writes the tax code?

Dec 7, 2015
Rick Stone of Nebraska thinks the presidential candidates are getting it wrong.