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Consumer complaint? Who you gonna call? Try the government

Aug 9, 2013
Since 2011, the Consumer Financial Protection Bureau has been collecting consumer complaints and helping people resolve their disputes with companies. Richard Cordray, the newly confirmed CFPB director, talks about using his organization as a resource.

Is fight over CFPB undermining its authority?

Apr 24, 2013
Observers worry the lack of a full-fledged director undercuts agency's ability to protect consumers.

Obama taps former prosecutor as Wall Street cop

Jan 24, 2013
Mary Jo White battled mobsters and terrorists as U.S. Attorney. Now, she’ll face hedge fund titans and high-speed traders to revive the SEC.
Flanked by Director of the United States Consumer Financial Protection Bureau Richard Cordray (L) and former U.S. Attorney for the Southern District of New York Mary Jo White (R) , U.S. President Barack Obama makes a personnel announcement at the State Dining Room of the White House January 24, 2013 in Washington, DC. President Obama nominated Mary Jo White to become the new chairman of Securities and Exchange Commission. He also re-nominated Richard Cordray for the same position Cordray has been holding.
Alex Wong/Getty Images

CFPB proposes new rules for mortgage servicers

Aug 10, 2012
The Consumer Financial Protection Bureau today proposed new rules for the companies that service your mortgage. The proposed reforms seem to mandate a big upgrade in customer service.

Bark or bite: Credit reporting agencies get watchdog

Jul 20, 2012
Around 40 percent of credit reports have mistakes on them -- and it is a pain to get them fixed. The Consumer Financial Protection Bureau announced that it will start scrutinizing credit reporting agencies.
Richard Cordray, seen here swearing in at the beginning of his confirmation hearing in Sept. 2011, as director of the CFPB.
Chip Somodevilla/Getty Images

CFPB levels first fine on Capital One

Jul 19, 2012
Capital One must pay $210 million after settling charges from the Consumer Financial Protection Bureau that it misled credit card customers.

A new cop on the credit reporting beat

Jul 18, 2012
New government oversight could give consumers more power.

For public good, not for profit.

Consumer bureau out with first list of complaints

Jun 19, 2012
The Consumer Financial Protection Bureau has made public the details of 137 complaints against credit card companies, but it's just a small fraction of the almost 17,000 such complaints the agency received.

Consumer agency nears release of complaints

Jun 15, 2012
With few regulatory teeth and partisan fighting over its budget, the new Consumer Financial Protection Bureau continues to carve out a role as a place people go to air financial grievances.

Consumer bureau investigates bank overdraft fees

Feb 22, 2012
The Consumer Financial Protection Agency will question banks about how overdraft fees may create serious economic hardship for consumers least able to afford it.