Support the fact-based journalism you rely on with a donation to Marketplace today. Give Now!

How companies like Wegmans, Southwest and Harley-Davidson get cult-like followings

May 29, 2019
What is it that turns customers into die-hard fans?
Senior PGA champion Paul Broadhurst pushes a shopping cart carrying his trophy outside of a Wegmans grocery store during a media tour on March 26, 2019 in Rochester, New York.
Brett Carlsen/Getty Images