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Customer reviews

Consumers' "revenge reviews" have been rising since the pandemic

by Matt Levin
Mar 9, 2023
Many with serious gripes about goods or services post their complaints on social media, according to the National Customer Rage Survey.
Despite the risk of looking like a "Chad" or a "Karen" online, nearly a quarter of customers with a serious gripe about products or services post their complaints on social media now, according to the National Customer Rage Survey.
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What's with all the requests for reviews from health care providers?

by Ashley Milne-Tyte
May 20, 2022
As patients search the web for a doctor or dentist, online reviews have become more important to health care providers.
Dr. Mina Kim, pictured at her dental office in Manhattan, says her office staff asks patients if they would post a review shortly after they leave an appointment.
Ashley Milne-Tyte
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Race and Economy

Yelp will flag businesses where customers and employees report racism

by Erika Beras
Oct 9, 2020
The labels could change consumer behavior, but they could also run into a number of problems.
Yelp's new racism label could change consumer behavior, but not necessarily for the better, one expert said.
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