Stories Tagged as
Customer service
UPS ups its game with Saturday deliveries
Apr 7, 2017
UPS is upping its game. The parcel carrier this week announced it’s going to extend service out to Saturday, competing with the likes of FedEx and the U.S.Postal Service. The move comes as e-commerce continues to expand, with customers demanding faster delivery times. Click the audio player above to hear the full story.
Why rideshare companies might want to embrace in-depth driver background check
Apr 6, 2017
Uber and Lyft are in the news because more than 8,000 potential drivers were banned in Massachusetts after background checks turned up convictions for violent felonies and sex-crimes, uncontested court charges, driver’s license suspensions and traffic violations. Uber and Lyft usually run their own background, and those typically go back seven years. But to get […]
Why is automated phone help so bad?
Aug 8, 2016
In the latest installment of I've Always Wondered, we explain why you need to repeatedly enter your account number, or date of birth, and then repeat it to human operator.
Shaun Heasley/Getty Images
Don't worry, be happy! Or else you're fired.
Nov 23, 2015
Emotional labor has both a bright and a dark side.
How discrimination fits into the business model
by
Gigi Douban
Apr 1, 2015
Businesses can bounce unwanted customers, but not whole classes of customers.
That perfect 'Seinfeld' episode about cable companies
by
Ben Johnson
Jul 17, 2014
Customer service from the cable company is a classic joke, and that's not funny.
How to effectively complain to get what you want
Feb 21, 2014
Stuck on hold with customer service? Have this gameplan, first.
For public good, not for profit.
Comcast CEO: "We reinvent ourselves every couple years"
by
Kai Ryssdal
Nov 21, 2013
Turning a 50-year-old cable provider into an internet and content company.
How to use social media for effective customer service
Aug 9, 2013
Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.
McDonald's demands swifter service with a smile
Apr 11, 2013
McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.