free returns Archives - Marketplace

Support the fact-based journalism you rely on with a donation to Marketplace today. Give Now!

Return fees are happening because retailers are hurting

by Kristin Schwab

Jun 9, 2022

Americans sent back $760 billion worth of stuff last year. Now higher shipping costs and rising returns are hurting companies' bottom lines.

Zara is now charging customers in the U.K. when they return online purchases via mail. With rising shipping costs, other retailers may follow suit.

Greg Baker/AFP via Getty Images

LISTEN

EMBED

SUBSCRIBE