Holiday Shopping

Big box and department stores have invested heavily on making it easy for customers to pick up stuff they order online at the store. That’s because research shows that most of those pick-ups actually become shopping trips, where the customer buys more than just what was in the online cart. That’s a growing Black Friday […]

The National Retail Federation estimates that 11 percent of online purchases will be returned this year. Even though more people are buying online, they are more inclined to make in-store returns, which brick-and-mortar stores hope will translate into added sales.  Click the audio player above to hear the full story.