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Restaurants

My Economy

At this dim sum restaurant, challenges remain as customers return

by Minju Park
Jul 2, 2021
Eateries returning to dine-in service may face staffing problems, higher costs and the need to transform their business models — again.
Golden Unicorn restaurant in New York’s Chinatown serves traditional dim sum. It's trying to adapt to changing conditions and higher costs.
Courtesy Darren Liu
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A solution to the service worker shortage? Eliminate tipping, some experts say.

by Dylan Miettinen
Jul 1, 2021
To promote equity and retain workers as the economy reopens, some restaurants are opting to forgo traditional gratuity models.
A growing number of restaurants are nixing traditional gratuity models, a choice some see as both ethical and practical.
Saul Loeb/AFP via Getty Images
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COVID-19

One New York City wine bar's reopening bet

by Kai Ryssdal and Andie Corban
Jun 24, 2021
Brian Keyser, owner and general manager of Casellula in NYC, is holding out hope that Congress will add money to the Restaurant Revitalization Fund.
Marco Bertorello/Getty Images
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Restaurants crack down on no-shows

by Matt Levin
Jun 21, 2021
Forgetting to cancel your reservation could end up costing you.
At lots of restaurants, you'll need to take out your credit card long before the bill arrives to put down a deposit on your reservation.
Angela Weiss/AFP via Getty Images
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For restaurants, tough pandemic decisions are starting to pay off

by Justin Ho
Jun 1, 2021
Restaurants had to make hard choices over the last year to stay alive –– choices that, it turns out, made them more efficient.
Restaurant owners have had to let go of many employees, but they've also made their production processes speedier and with less employee-customer contact. Which of these changes will stick?
Patrick T. Fallon/AFP via Getty Images
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Inside a “ghost kitchen” with Kitchen United

by Kai Ryssdal and Maria Hollenhorst
May 27, 2021
Delivery-only restaurants are on the rise. Here's what a virtual food hall looks like.
A customer picks up a takeout order at Kitchen United’s pickup center in Pasadena, California where multiple restaurants share one storefront and fill takeout and delivery orders only.
Maria Hollenhorst/Marketplace
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Hotels try to follow restaurants' lead and hook consumers on QR codes

by Scott Tong
May 6, 2021
Will the QR code stick around in the long run? Perhaps, if users find the information the codes deliver useful.
From marketing to menus, QR codes have gained traction since the beginning of the pandemic.
Cameron Spencer/Getty Images
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COVID-19

More restaurants paid April rent, but minority-owned businesses still lag behind

by Kristin Schwab
Apr 21, 2021
More than half weren't able to pay rent this month.
The number of restaurants that didn’t pay rent in April was down to 35% from 63% the month before. But the data also shows minority business owners are still lagging behind.
Joe Raedle/Getty Images
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Are the businesses that made it this far safe?

by Kristin Schwab
Apr 19, 2021
Mostly yes, an economist said. But that doesn't mean there won't be more hurdles, even as business conditions improve.
As the pandemic wanes, restaurants are seeing more customers. For some, staffing is a challenge.
Arturo Holmes/Getty Images
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COVID-19

Restaurants struggle to recruit enough staff to reopen

by Kristin Schwab
Mar 25, 2021
Turnover is normal, but this hiring season is definitely different.
Yes, restaurants are reopening, but hiring presents a new hurdle.
Drew Angerer/Getty Images
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