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Return fees

It's returns season, and retailers are feeling it

by Kristin Schwab
Dec 27, 2023
The National Retail Federation says Americans returned $743 billion in merchandise so far this year.
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Faced with an onslaught of returns, retailers are telling shoppers: "Just keep it."

by Henry Epp
Dec 1, 2023
“Returnless refunds” or “keep it" return policies have now been adopted by more than half of major retailers, according to a new survey.
One reason retailers have adopted "keep it" return policies is that shipping and re-shelving can cost a lot.
Frederic J. Brown/AFP via Getty Images
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Return fees are happening because retailers are hurting

by Kristin Schwab
Jun 9, 2022
Americans sent back $760 billion worth of stuff last year. Now higher shipping costs and rising returns are hurting companies' bottom lines.
Zara is now charging customers in the U.K. when they return online purchases via mail. With rising shipping costs, other retailers may follow suit.
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