What’s behind those annoying customer service hold times?
Staffing shortages at call centers have only worsened since the pandemic began. Plus, which jobs are most threatened by artificial intelligence?
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Music from the episode
Weird Fishes Radiohead
Blue World Mac Miller
Ocean Voices Jean Thiel
Uptown Cabaret Oddisee
Ghost in the Graveyard A Sunny Day in Glasgow
The team
Nancy Farghalli
Executive Producer
Maria Hollenhorst
Producer II
Andie Corban
Producer I
Sarah Leeson
Producer I
Sean McHenry
Director & Associate Producer II
Richard Cunningham
Associate Producer I
Dylan Miettinen
Associate Digital Producer