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Stories Tagged as

Chatbot

AI is teaching humans to human at work

by Elizabeth Trovall
Sep 30, 2024
As the role of soft skills shifts amid evolving technology, that tech — especially generative AI — can be a tool to both train and assess soft skills.
“[Chatbots] have infinite patience, and they have also been hammered with training to be polite and agreeable,” said sociologist Jason Jeffrey Jones.
Laurence Dutton/Getty Images
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Who's better at my job, Chinese AI or me?

by Jennifer Pak
Dec 4, 2023
Makers of AI chatbots have promised it would change how we work. Our reporter put that theory to the test with China's Ernie Bot.
Baidu's AI chatbot, Ernie Bot, gives an error message on Aug. 31 in response to a question about a potential war over Taiwan. It reads, "Try another question."
Greg Baker/AFP via Getty Images
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Has "unusually high call volume" become the norm for customer service?

by Savannah Peters
Jul 27, 2023
Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go online instead.
“Please remember there’s another human being on the other end of that phone,” said one customer service representative.
Richard Pohle/WPA Pool via Getty Images
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