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Hospitality

My Economy

Albuquerque's hot-air balloon festival is the busiest time of year for these innkeepers

by Sofia Terenzio
Oct 14, 2024
"We tend to be full until we're well through the Balloon Fiesta," says Steve Hiatt, who with his wife, Kathy, owns Bottger Mansion.
"We have to determine what our rates for rooms for Balloon Fiesta are going to be a year in advance," says Kathy Hiatt, who owns the Bottger Mansion bed and breakfast, above, with her husband, Steve.
Courtesy Kathy and Steve Hiatt
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How one startup is reinventing the restaurant

by Sabri Ben-Achour
Jul 31, 2024
The restaurant business has been struggling, but an innovative multicuisine operation called Wonder is capitalizing on efficiencies.
At Wonder, customers can get food from multiple restaurants in one order.
Sabri Ben-Achour/Marketplace
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The advent of travel and leisure season fuels demand for staff

by Kimberly Adams
Jun 7, 2024
The post-COVID rebound for restaurants and other hospitality businesses has created opportunities for younger and older workers.
With spending and hiring up, the leisure and hospitality industry is bringing on both younger and older workers than it did prior to the pandemic.
Joe Raedle/Getty Images
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Could migrants be the answer to New York's restaurant labor shortage?

by Erin Delmore
Apr 19, 2024
Hospitality businesses say they want working visas for migrants to be fast-tracked as they struggle to fill job vacancies.
Hundreds of asylum seekers lined up outside the Jacob K. Javits Federal Building in New York City in June. Restaurants want to put them to work.
David Dee Delgado/Getty Images
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2023 was a big year for the hotel industry. Has its recovery peaked?

by Samantha Fields
Feb 20, 2024
Hotels increased prices per room in 2023. But occupancy was still below pre-pandemic levels.
Last year, IHG's earnings climbed above $1 billion for the first time.
Michael M. Santiago/Getty Images
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Hotels get creative as the hospitality labor market remains tight

by Lily Jamali
Sep 4, 2023
Employment in the field is slowly growing, but some companies are highlighting their role in the community to attract workers.
One of the bars at San Diego's LaFayette Hotel and Club. The hotel rushed to staff up before its grand opening and was able to hire 140 workers.
Courtesy the LaFayette Hotel
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This wedding planner's service costs have raised the cost of her service

by Kimberly Adams and Sean McHenry
Feb 1, 2023
"We have all these extra fees that we really didn't have before," says events specialist Irene Tynedale. But prices will still fluctuate.
Irene Tynedale reports that service vendors have told her they've had to turn down business because they lacked enough staff.
Frazer Harrison/Getty Images
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My Economy

At a historic Buffalo, NY, inn, fair wages mean there's no such thing as a labor shortage

by Andie Corban
Nov 1, 2022
Joseph Lettieri, co-owner and operator of InnBuffalo off Elmwood, almost sold the hotel in 2020. Now, it's the busiest it's ever been.
InnBuffalo Off Elmwood co-owner Joseph Lettieri said business is the busiest it's ever been.
Courtesy Ellen Carlstrom
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Rebooting a multibillion-dollar business after tens of thousands of layoffs

by Kai Ryssdal and Andie Corban
Nov 1, 2022
Jerry and Lou Jacobs, co-CEOs of global hospitality company Delaware North, say inflation is a bigger concern than labor right now.
Jerry, left, and Lou Jacobs are co-CEOs of Buffalo-based company Delaware North. Inflation requires the business to be agile and flexible, Lou Jacobs says.
Brandon Watson
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How much tax-funded tourist promotion money does a popular destination need?

by Travis Bubenik
Aug 18, 2022
In the tourist hot spot of the Texas Big Bend, some raise concerns about taxes used to promote even more tourism.
Some locals in the Big Bend area would like to see the hotel occupancy tax go toward housing assistance or building new roads. Above, the entrance to the Terlingua Ghost Town in the Big Bend region.
Hannah Gentiles
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