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Online returns

It's returns season, and retailers are feeling it

by Kristin Schwab
Dec 27, 2023
The National Retail Federation says Americans returned $743 billion in merchandise so far this year.
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UPS moves further into "reverse logistics" with purchase of Happy Returns

by Stephanie Hughes
Oct 30, 2023
Delivery giant grows its network of sites where customers can send back packages by adding 10,000 Happy Returns drop-off locations.
Expanding its network of drop-off locations promises to boost the efficiency of UPS' package pickup operation.
Joe Raedle/Getty Images
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Inside the booming business of reselling returned merchandise

by Kristin Schwab
Jan 27, 2023
Everyone from publicly traded companies to individuals working out of their garages are buying and reselling liquidated items.
American Liquidations buys up to 60 truckloads of overstock and returns merchandise every month from retailers like Target, Macy's and Sam's Club.
Kristin Schwab/Marketplace
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Retailers grapple with returns as online sales surge

by Kristin Schwab
Dec 29, 2021
Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.
Consumers will return $120 billion worth of products between Thanksgiving and the end of January, according to Optoro. Above, a UPS package handler loads a truck.
Jon Cherry via Getty Images
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